Frequently Asked Questions

Urban Ethnic Market - Frequently Asked Questions

Urban Ethnic Market Frequently Asked Questions

Discover the answers to frequently asked questions about products at Urban Ethnic Market. From traditional dishes to staple brands we provide a friendly local supermarket service in Johannesburg.

GeneralBeauty and SkincareFabric
Do you take phone orders?
No, except for in-store pickups. To ensure you have complete control of your order, we prefer orders are placed online.
Do you store credit card information?
No we don’t. We never store electronic track data or the card security number in any form.
What is your shipping policy?
You can now get items picked, packed and delivered same day – contact us for more information. We also offer next day delivery if the order is placed by 1 pm as standard. Orders shipped on business days only, we use flat-rate shipping. Despite the number of shipments you receive, there will never be a charge more than the amount stated on your order confirmation.
Can I ship to a different address than my credit card?
Yes you can. When ordering, please make sure that you enter your correct and complete addresses during checkout. The address in the billing information should match the address that associated with your card.
How fast will I receive my item?
2 to 5 business days depending on your selected method of shipping.
My product was damaged when I received it. What do I do?
Take a picture and send to us within 24 hours of order receipt with a full description of the problem.
Is the site secure?
Yes all data is encrypted. Security is provided by an SSL certificate, which protects sensitive information entered into that site as it travels from the site to a server.
Are some products with essential oils safe to use during pregnancy?
Kindly follow instructions on the specific product.
What are the basic ingredients of Dudu-Osun Black Soap?
Shea butter, honey, camwood and aloe vera.
What natural additives are in the product?
Dudu-Osun contains pure natural ingredients.
Can Dudu-Osun Black Soap change my skin colour?
No. It is not a skin lightening product.
How fast will I receive my item?
2 to 5 business days depending on your selected method of shipping.
Why do Clear Essence skin care products say “Formulated for People of Color” on their packaging?
Clear Essence started its vision of creating tailored skin care products due to the gap within the skin care market for those with pigmentation issues and uneven skin tones.
Does Carotone’s skin brightening cream have any side effects?
As long as you use the appropriate brighening cream for your skin type, you will not have to face any side-effects and you might also be pleasantly surprised by the results you see after a few weeks.
Do you supply samples or catalogues?
On request, we can send images of fabrics currently in stock but we do not supply samples.
The quantity I require is unavailable and I have an upcoming event / project soon, what should I do?
Contact us by email or telephone and we will do our best to assist you.
Can I have my fabric cut to my specification?
No. Our fabrics come in standard lengths but after purchase, your tailor can assist you with this.
What are the measurements of your fabrics?
5.4 metres.
Can you cater for Uniforms if I have a special occasion?
Yes, if we have the desired fabric in stock